Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Stellar Spaces

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: Canada

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Stellar Spaces, accessible from https://www.stellar-spaces.com/

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

We collect personal data only when you actively provide it to us.

Here is what we collect, and the specific reason for each:

When you download the STR Performance Scorecard:

We collect your first name and email address. We use this to deliver the scorecard to your inbox and to send you a short series of follow-up emails about STR performance and design. You gave your consent to receive these when you checked the opt-in box on the download form. You can unsubscribe at any time using the link in any email we send.

When you fill in our contact or inquiry form:

We collect your name, email address, property location, and any details you choose to share about your project. We use this information to respond to your inquiry and to assess whether our services are a good fit for your situation. We do not add you to any marketing list without your separate consent.

When you book a call through Calendly:

We collect your name, email address, and any answers you provide to our intake questions. This information is used solely to prepare for and conduct the call.

When you visit our website:

We may collect non-personal technical data such as your browser type, device type, and general location. This is used to understand how our website is being used and to improve it. This data is not linked to your identity.

If you are based in the European Union or European Economic Area, you have the following rights regarding your personal data:

• The right to access — you can request a copy of the data we hold about you.

• The right to rectification — you can ask us to correct any inaccurate data.

• The right to erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it.

• The right to restrict processing — you can ask us to limit how we use your data.

• The right to data portability — you can ask us to provide your data in a portable format.

• The right to object — you can object to our processing of your data where we rely on legitimate interests as our legal basis.

• The right to withdraw consent — where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at estelle@stellar-spaces.com. We will respond within 30 days.

• Email subscribers: We keep your data for as long as you remain subscribed. When you unsubscribe, your data is removed from our active list within 30 days.

• Inquiry and contact form submissions: We keep these for up to 2 years in case of follow-up.

• Client data: If you become a client, we retain project-related data for up to 10 years for legal and accounting purposes.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To manage Your requests: To attend and manage Your requests to Us.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

To operate our business, we use the following third-party services that may process your data on our behalf:

• Systeme.io — our email marketing and website platform. Your name and email address are stored here when you opt in to receive the scorecard. Systeme.io is GDPR-compliant. You can review their privacy policy at systeme.io.

• Calendly — our appointment scheduling tool. When you book a call, your data is processed by Calendly. You can review their privacy policy at calendly.com/privacy.

• Google Forms and Google Workspace — used for contact and inquiry forms, and for internal business communications. Google's privacy policy is available at policies.google.com.

• Facebook Pixel — we use the Facebook Pixel on our website for analytics and to measure the performance of any advertising we run. This tool may collect data about your visit. You can opt out of Facebook's data collection through your Facebook account settings or via the Digital Advertising Alliance opt-out tool.

We do not sell, rent or trade your personal data to any third party. We share data with the tools listed above only to the extent necessary to operate our business.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our website uses cookies. A cookie is a small text file placed on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the website to function. These cannot be disabled.

• Analytics cookies: Help us understand how visitors use our website. We use these to improve the user experience.

• Marketing cookies: Used to measure the performance of advertising campaigns, including through the Facebook Pixel described above.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

By email: estelle@stellar-spaces.com